Scope and definitions
This Self-Exclusion Policy sets out how Xhjili enables you to pause or permanently suspend gambling activity across all Xhjili products. It applies to all customers who are at least 18 years old and who elect to use self-exclusion or time-out features.
Eligibility and age
Participation in self-exclusion or time-out is voluntary. You must be at least 18 years of age to use Xhjili services. Underage gambling is prohibited, and any account suspected of belonging to a minor will be closed in accordance with applicable laws and our Terms and Conditions.
Time-Out for a short break
Time-Out provides a temporary cessation of activity. When you initiate Time-Out, you will be unable to deposit, withdraw funds, or access any Xhjili products for the period selected. The available Time-Out periods are shown in your Account Profile.
- Possible periods commonly include 24 hours, 72 hours, 1 week, or 1 month, subject to system configuration.
- Revocation can occur only after 24 hours from the initial Time-Out request. If you revoke Time-Out, the account remains accessible only for standard activity once the revocation takes effect.
- Time-Out ends automatically at the end of the selected period unless you initiate another action in accordance with this policy.
Self-Exclusion for longer breaks
Self-exclusion suspends access to Xhjili for a longer, predefined period. It is intended to support the management of potential gambling-related issues and is not a substitute for personal responsibility.
- Initiation: Submit a request to Xhjili Customer Care via the in-site channel or by sending an electronic notice from the registered account contact, specifying the desired exclusion period.
- Cooling-off stage: Upon receipt, the account enters a 24-hour cooling-off period during which no gambling activity is possible.
- Period options: After the cooling-off, a list of pre-defined exclusion periods will be presented for selection. No variations to the pre-defined periods will be permitted. Typical options include six months, one year, two years, or five years.
- Confirmation: To proceed, you must provide confirmation through the approved channel. If no confirmation is received within 24 hours, the self-exclusion will be cancelled and your account will be reopened and confirmed by notification.
- During exclusion: The account is disabled and deposits or withdrawals are blocked for the duration of the exclusion period.
- Automatic reactivation: Upon expiry of the exclusion period, the account is automatically reactivated and you may resume access to services.
- Extensions: You may request extensions for additional periods. Extensions are granted at Xhjili's absolute discretion and may cover one or more additional periods.
- Non-circumvention: You must not attempt to create new accounts, alter registration details, or otherwise circumvent self-exclusion. Xhjili reserves the right to take appropriate action to enforce the restrictions.
Financial protection and account limits
In addition to self-exclusion, you may set financial and time limits for gambling in the My Account area. If you exceed a pre-defined limit, you will be restricted from further actions related to that limit.
- Limits management: You may set loss limits, time limits, wagering limits, or other spend controls in the account area.
- Revocation of limits or exclusions: Requests to revoke a limit or exclusion must be made in writing or via electronic notice. Xhjili will consider such requests but may deny them at its absolute discretion.
- Promotions during exclusion: Reasonable efforts will be made to ensure that promotional material is not sent to excluded customers; however, absolute elimination cannot be guaranteed.
Support, guidance and responsible gaming
Self-exclusion is a voluntary tool to support responsible gambling. It is not a substitute for willpower and does not guarantee the prevention of gambling. If you experience gambling-related issues, seek professional assistance from licensed services. Xhjili disclaims liability for gambling activity that occurs during exclusion if it results from attempts to circumvent restrictions.
Initiating and managing exclusions; contact channels
To initiate or manage self-exclusion or Time-Out, contact Xhjili Customer Care via the in-site channel or by using the registered account contact method. You may also request information about available support services through Customer Care.
Important notices
Gambling can be addictive. Please play responsibly. This policy applies to all customers and may be updated from time to time. The current version is effective immediately upon publication in the account and help sections of Xhjili.