Our Responsible Gambling Commitment
Xhjili is committed to safe and responsible gaming. This page explains the safeguards, tools, and actions available to help players manage their gambling responsibly.
Legal Compliance: Age and Identity Verification
Players must be of legal gambling age in their jurisdiction. We perform identity verification to confirm age and identity, using documents such as government-issued IDs. Personal data collected is used solely for verification and protection of participants and our platform, and processed in accordance with our Privacy Policy.
Gambling Is Entertainment
Gaming should be regarded as entertainment. It is not a means to generate income or solve financial problems. We inform players that most participants lose money over time; winnings are not guaranteed.
Safe-Play Tools and Settings
We provide a range of tools to help you manage play:
- Spending limits: Users can set daily, weekly, and monthly budget caps. When a limit is reached, further play may require confirmation or be restricted. Changes to limits are subject to a cooldown period (for example 24 hours) before they take effect.
- Time controls: Time limits and automated reminders notify you after a defined period. A break can be initiated via in-game controls or account settings. We may pause play after prolonged sessions according to configured thresholds.
- Self-exclusion and cooling-off: You can activate a self-exclusion period (e.g., 1 week, 1 month, 6 months, or longer) through the account controls. Exclusion is enforced across Xhjili products. Excluded users can reactivate after the period ends by contacting Support; during exclusion, access to your account is blocked.
- Account security: We support device-binding and login alerts to prevent unauthorized access. You should not share credentials, and we may require re-authentication after unusual activity.
- Reality checks: Optional prompts showing elapsed time since login or last activity.
Recognising Problem Gambling and When to Pause
Be aware of risk indicators. If you answer yes to several questions below, consider taking a break or seeking help. Indicators include: chasing losses; spending more time or money than planned; hiding gambling activity; using funds intended for essential needs; experiencing debt or financial stress; neglecting relationships or responsibilities; feelings of distress or hopelessness. If you notice these signs, stop playing and contact Support for confidential guidance.
Getting Help and Support
We offer confidential support through our support team, available 24/7 via in-site chat and email. For players seeking external help, we will provide general guidance and direct you to licensed local resources. If you are in crisis, seek immediate professional help from local services.
Privacy, Data, and Policy
We process personal data to verify age and identity and to enforce responsible gaming controls. Data is handled in accordance with our Privacy Policy and applicable law. We do not process data beyond what is necessary for verification and safety, and we retain data only for as long as required by law or policy.
Policy Accessibility and Updates
The Responsible Gambling Policy is accessible from the account dashboard and site footer. We may update tools and rules periodically; material changes will be communicated to players in a timely manner.
Scope and Compliance
This policy applies to all Xhjili offerings, including online casino games, sports betting where applicable, and live dealer experiences, where available. We maintain regulatory compliance with applicable licensing and reporting requirements and implement controls to support safe play across products.
How to Set Up Controls
To customize protections, navigate to your account settings > Responsible Gaming. Configure spending limits, time reminders, self-exclusion preferences, and login security. If needed, contact Support to enable extended protections or to initiate self-exclusion for a longer period.
Contact and Availability
Support is available 24/7 via in-site chat and email. We respond promptly and can assist with enabling or adjusting responsible gaming tools, starting self-exclusion, or guiding you to appropriate resources.